Terms and Conditions

This website is operated by MCR National Homes Limited, trading as MCR Homes. We are registered in England and Wales under company number 10523497. Our registered office is Universal Square Building 5, 5th Floor, Devonshire Street North, Manchester, M12 6JH.

These terms cover use of this website and explain the framework for our UK residential sales, lettings, property management and block management services. By using the website, you agree to the website-use provisions so far as they lawfully apply. You can save or print this page for your records.

Browsing, sending an enquiry or arranging a viewing does not by itself appoint us as your agent, reserve a property or create a tenancy or sale contract. A particular instruction or transaction is governed by the applicable agreement and mandatory law. These terms do not impose a fee or replace a signed agency agreement, tenancy, occupation contract, lease, management appointment or conveyancing contract.

Residential property law differs across England, Wales, Scotland and Northern Ireland. The location of the property, type of occupation and nature of the service determine which rules apply. References to a rule for England must not be read as applying throughout the UK.

Our dealings with consumers are subject to applicable protections, including the Consumer Rights Act 2015 and the unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024. We must provide services with reasonable care and skill and give material information clearly and in good time. Nothing in these terms removes those duties or your remedies for misleading information, unfair terms or defective services.

Housing legislation, including provisions of the Renters’ Rights Act 2025 in force for the relevant tenancy, takes precedence over inconsistent wording. Later commencement dates and exceptions must be considered for each transaction. Your statutory housing, equality and data protection rights are unaffected.

We aim to keep listings accurate and current and to provide the material information needed to make informed decisions. Prices, availability, tenure, charges, restrictions and property features must be read with the individual particulars. Tell us promptly about an error so we can investigate and correct it.

Measurements and floorplans are approximate unless expressly stated otherwise. Photographs, show-home images, videos, illustrations and computer-generated images must be read with their captions; furnishings or finishes shown may not be included in the specific home. Where a feature matters to your decision, ask for confirmation and inspect the property where appropriate.

Statements about local services, travel times, potential rental income or future works are not guarantees. An appraisal is an opinion at the time given, not a structural survey or guaranteed sale price or rent. Obtain independent legal, survey, mortgage or tax advice where appropriate.

These explanations do not excuse inaccurate advertising or the omission of material information, and do not exclude responsibility for statements you are legally entitled to rely on.

Please provide accurate information and tell us if it changes. Only submit another person’s information or act for an owner or company where you are authorised to do so. A viewing or application remains subject to confirmation and the lawful requirements of the relevant property and transaction.

We may need proportionate identity, referencing, affordability, ownership, source-of-funds or sanctions checks. We explain the relevant requirements before asking for information or payment. Statutory Right to Rent checks concern relevant tenancies in England; they are not a general condition imposed by these terms on homes elsewhere in the UK.

We apply the applicable non-discrimination requirements. Ask us about reasonable adjustments for access, communication or a viewing. Personal information is handled as explained in our Privacy Policy.

For tenancies within the reformed assured tenancy regime, the Renters’ Rights Act 2025 changes that took effect on 1 May 2026 apply. These include assured periodic tenancies, restrictions on rental bidding and rent in advance, and statutory rules for rent changes and possession. Other types of occupation may have different rules.

We do not invite or accept rent above the advertised amount where the rental bidding prohibition applies. For relevant tenancies, rent must not be requested, encouraged or accepted before the agreement is signed by the parties, and the permitted initial advance rent is subject to the statutory limit. These website terms do not authorise an additional payment.

Where the Tenant Fees Act 2019 applies, only permitted payments may be required. A holding deposit must not exceed one week’s rent. A tenancy deposit is capped at five weeks’ rent where annual rent is below £50,000, or six weeks where the higher statutory threshold applies. These are legal ceilings, not a statement that every property requires the maximum.

Before any holding deposit is taken, its purpose, amount and the lawful refund or retention conditions must be explained. A holding deposit is not automatically non-refundable. Where deposit protection is required, the responsible party must protect the deposit and provide the prescribed information within the applicable deadline. Rent, bills, permitted charges and deposit details belong in the property-specific documentation.

See the current government guidance on renters’ rights and permitted tenancy payments.

Scotland: Scottish housing law and, where applicable, the private residential tenancy framework govern the letting. A refundable tenancy deposit cannot exceed two months’ rent, and unlawful premiums or administration charges must not be required. Applicable deposit protection and letting agent requirements must be followed. English holding-deposit and tenancy rules are not applied by these terms.

Wales: where we deal with a home in Wales, the applicable Renting Homes framework, occupation contract requirements and Welsh rules on permitted payments, deposits and licensing govern the service.

Northern Ireland: where a service relates to a home there, the applicable Northern Irish tenancy, deposit, notice and housing standards rules apply.

We will confirm the service available and the relevant documentation for the property. This section does not claim that we currently have instructions in every UK nation.

Our role, the instructing client and any appointed sales partner will be explained for the transaction. A website enquiry or offer does not itself create a binding property purchase. In England and Wales a sale is normally subject to contract until exchange; in Scotland the conveyancing process and conclusion of missives determine when the bargain becomes binding. Your solicitor should confirm the position for your purchase.

Any reservation arrangement, fee, incentive, specification or completion estimate must be set out separately with its conditions and any refund rights. We do not introduce a reservation charge through these terms. We will disclose agency charges and any relevant referral arrangement before you commit to the related service, as required by law.

Mortgage availability, lending decisions, investment returns and future property values are not guaranteed by us. Independent professional advisers are responsible for the advice they provide under their own appointments.

Landlords and property owners appoint us under separate written terms. Those terms should explain the agreed services, authority, fees including VAT where applicable, expenses, payment arrangements, duration, termination and any continuing commission provisions. No commission or continuing charge arises merely from visiting this website.

The appointment should identify who is responsible for checks, licences, safety records, repairs, deposit handling, notices and other statutory tasks. An allocation of work does not remove a legal duty that the law places on an owner, landlord or agent. We will act within our agreed authority and applicable law.

Before paying money, check the payment instructions through a known contact route. Relevant client-money protection, deposit scheme and fee information must be supplied or displayed where required. Ask us for the arrangements that apply to your instruction; these terms do not claim membership of an unlisted scheme.

Our block or estate management appointment must identify the client, the property, the scope of work, authority to instruct contractors, fees, financial reporting and handover arrangements. We act within that appointment, the relevant leases or title documents and applicable law.

These terms do not authorise a new service charge, vary a lease or waive a leaseholder’s rights. In England and Wales, applicable rights concerning the reasonableness of service charges, information and accounts, consultation on qualifying works or agreements, and access to the relevant tribunal remain in place. Requirements under building safety legislation apply where the building and duty fall within scope.

Scottish common-property and property factoring arrangements require their own legal framework and appointment; they are not treated as English leasehold management. Any service offered must be confirmed for the particular property.

If you are acting as a consumer and enter into a qualifying service contract at a distance or away from our business premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you a 14-day cancellation period beginning after the day the contract is made.

Where that right applies, we must provide the required pre-contract information and cancellation instructions. Work during the cancellation period requires the relevant express request. Any proportionate payment following cancellation, or loss of the right after full performance, is subject to the statutory conditions and required acknowledgements.

This is not a general 14-day cancellation right for a residential tenancy, land purchase or every property-related contract. Those transactions have their own rules and any contractual rights. Cancellation of an enquiry alone attracts no charge under these website terms.

You may use the website for lawful personal or business property enquiries and retain reasonable copies of information for that purpose. Website content, branding, photography and design belong to us or our licensors. Other reproduction, resale or reuse requires permission or a legal exception.

Do not misuse forms, submit unlawful or deliberately misleading content, impersonate another person, introduce malicious code, attempt unauthorised access or interfere with the website. We may restrict access where reasonably necessary to protect the service or meet legal duties.

We may maintain, change or temporarily withdraw website features. External websites and third-party services have their own terms and privacy notices. A link alone does not make us responsible for their content, but does not remove any responsibility we have for our own recommendation or conduct.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nor do these terms restrict mandatory consumer rights or our duty to use reasonable care and skill.

Where you are a consumer, we remain responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We do not impose an arbitrary financial cap through these website terms. Any provisions in a separate service agreement must themselves be lawful and fair.

Website availability is not guaranteed, but we will take reasonable care in operating it. You remain responsible for taking reasonable precautions when using the internet. Nothing here makes you responsible for losses caused by our own unlawful conduct.

Call 0161 524 5964 or use our contact page for a service question. To make a formal complaint, email complaints@mcr-homes.co.uk or write to the Complaints Team at our registered office. Describe the matter, the relevant property and the outcome you are seeking. Ask for our current complaints procedure and escalation route.

MCR National Homes Limited, trading as MCR Homes, is listed with The Property Ombudsman for residential sales, lettings and residential leasehold management. Subject to the scheme’s eligibility rules, an unresolved complaint can be referred after our final response or after eight weeks; the scheme’s time limits apply. Independent redress does not remove your right to use a court or tribunal where available.

For a complaint about personal information, use the separate route in our Privacy Policy, including your right to complain to the ICO.

The website-use provisions are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, this does not deprive you of mandatory protections that apply where you live or any right to bring proceedings in the courts of your home jurisdiction. Property-specific agreements remain subject to the law and jurisdiction applicable to them, including the rights of access to specialist housing tribunals.

We may update these website terms prospectively. The date at the top identifies this version. An update does not retrospectively change a concluded transaction or a separate agreement, and any variation to an existing service contract must follow that agreement and applicable law. If part of these terms is unenforceable, the remaining lawful provisions continue to apply.